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Below is the list of answers to questions which users ask frequently.

BigCommerce Salesforce Connector

Frequently Asked Questions

No, data integrity is the main area of concern, and we would recommend to install and test the connector sync features in Development site/Salesforce Sandbox first. Upon successful testing, you may proceed to install the connector in Live site and Salesforce Production environment.

NOTE:  If you test the connector directly in the Live site/Salesforce Production Org then we won't be responsible for any unwanted changes or duplicates.

Free support comes in the picture once the connector is installed and configured properly. If there is any issue while connector installation then it will fall under Installation process and will be treated as per Installation procedure.

In case, you have not paid the installation fees and want support to install and configure the connector then you need to pay the installation fees and must share the required details to initiate Connector installation procedure.

Your data is highly secured with us and it is mandatory to share Admin Url with login credentials of the concerned site,  SFTP/FTP details and and Salesforce access while investigation on any issue. Without having complete details, we can’t proceed any further.

Workaround: You may proceed with signing an NDA(Non-Disclosure Agreement) or provide a Development site (complete replica of Live Site) along with complete details to debug the issue.

Customer/Order sync doesn't support the sync process if State and Country/Territory pick list feature is enabled in the connected Salesforce Org. In order to sync the Customer/Order, you need to disable it in the Salesforce Org or connector can be customized to sync with the enabled feature.

To know the feasibility of specific requirements: Ask For Customization

By default, only 1 Salesforce User is allocated module license per Org. Additional module license is chargeable. Feel free to contact us to get more licenses (One-time payment only).

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