Salesforce Exotel CTI connector helps you to sync all your calling data into your Salesforce account. You just have to integrate Exotel and Salesforce by doing some configurations. After that, you will be able to see all the information in your Salesforce Sales Cloud account. The information includes the details of incoming calls, outgoing calls, call recordings, missed calls, on-call time, call pickup and hang-up time, etc. This data helps you to know more about your business and lets you decide on which part of your business you are required to do work. There is a call pop-up setup on your screen. Whenever you receive a call it opens up Log Panel on your screen and shows an incoming call. With this, you can also dial an outgoing call or add a new caller to your record.
Features of Exotel CTI :
Multiple Exophones can be assigned to incoming and outgoing calls.
Create a call center in your Salesforce Org.
You can make missed calls as Leads.
Track all your calls whether they are incoming calls or outgoing calls.
You can now receive incoming calls and also make outgoing calls as well.
Process automation to save cost and time.
You can do call documentation
You get a drag-and-drop interface for making call flow.
Bulk import your historical data.
Mask the name and numbers of customers.
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