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Below is the list of answers to questions which users ask frequently.

Woocommerce Salesforce Connector

Frequently Asked Questions

No, data integrity is the main area of concern, and we would recommend to install and test the connector sync features in Development site/Salesforce Sandbox first. Upon successful testing, you may proceed to install the connector in Live site and Salesforce Production environment.

NOTE:  If you test the connector directly in the Live site/Salesforce Production Org then we won't be responsible for any unwanted changes or duplicates.

Purchasing connector along with Installation fees just brings you into a comfort zone where you just need to share required details to initiate the installation process. Our concerned team will effectively proceed with the installation process as soon we get complete details. The installation process will be done within 2-3 working days.

Your trust and satisfaction are highly important to us so your data will be completely secured.

You must need to share following details to proceed with installation and setup of connector:

  • Would be preferable to install in Development site first in connection with Salesforce Sandbox, so create a Dev site and share the details accordingly.

  • WooCommerce Admin URL of the concerned site with login credentials.

  • Salesforce login credentials

  • SFTP/FTP Details such as Host Name, Port, User, and Password.

NOTE: Mandatory to share SFTP/FTP details and all of the concerned site such as Host Name, Port, User, and Password if we experience any issue while connector installation due to any plugin confliction.

If you are stuck and having trouble while proceeding with configuration then you need to pay Installation fees along with required details to install and setup the connector properly.

To pay the Installation fees: Click Here

NOTE: We have already provided help links and video tutorials to install and setup the connector.

Free support comes in the picture once the connector is installed and configured properly. If there is any issue while connector installation then it will fall under Installation process and will be treated as per Installation procedure.

In case, you have not paid the installation fees and want support to install and configure the connector then you need to pay the installation fees and must share the required details to initiate Connector installation procedure.

Post successful connector installation and configuration, if you are experiencing any issue while data synchronization that would fall under free support.

You may find steps to resolve the issue under Frequently Asked Questions section as per error received. Else, you may create a ticket on the link mentioned under Support section with steps to reproduce and provide all required login details.

Your data is highly secured with us and it is mandatory to share Admin Url with login credentials of the concerned site,  SFTP/FTP details and and Salesforce access while investigation on any issue. Without having complete details, we can’t proceed any further.

Workaround: You may proceed with signing an NDA(Non-Disclosure Agreement) or provide a Development site (complete replica of Live Site) along with complete details to debug the issue.

No, we don’t provide any support on any of screen sharing sessions like Team Viewer/GoToMeeting/etc. Hence, it is mandatory to share complete details to provide seamless support.

You need to provide development environment (complete replica of the Live site) with following details:

  • Steps to reproduce
  • Login credentials
  • SFTP/FTP details such as Host Name. Port, User, and Password
We will debug the issue and provide proper resolution in Development site. Upon successful testing, you can implement in Live site.

Possible reason: While changing Sync settings from “ Sync all contacts to Single Account” to “Sync All Contact to Individual Account”.

 Once you change the sync type and saved it. This issue will only impact Registered users stored in WooCommerce account. Then, follow the steps to resolve the error.

1. Sync Users first once you update Syncing type as desired.

2. Only Delete ” WooCommerce ” account from Salesforce that was previously mentioned to sync all contacts in a Single account. Deleting WooCommerce account will automatically delete Orders and related contracts. There is no need to make any changes to Guest User Account as it will remain with the same functionality.

Once you delete the ” WooCommerce” account, automatically all the Orders and Contracts linked to this account will get removed. Then, Sync Orders, it will sync all the orders in the corresponding account normally. This will fix the issue completely.

You need to enable API in your Salesforce Org. For Enterprise edition & up, API is enabled by default. To verify follow the steps: From Setup | Users | Profiles | Choose the concerned Profile of the User | Scroll down to Administrative Permissions | API Enabled must be check marked: https://qsnapnet.com/snaps/76f7fwl3rk65hfr Note: For Professional Edition, you need to get API enabled Professional Edition to avail connector Sync features.

You need to generate updated WSDL file.Go through the blog to generate updated WSDL file: How to generate WSDL file

Further, you need to upload generated WSDL file at WordPress end in WWS Connector settings and Save it. Then, try to sync Users, Categories, Products, and Orders.

From Setup | Customize | Object | Fields | Click on the Concerned field | Click View Field Accessibility| Click on the Hidden on the concerned Profile https://qsnapnet.com/snaps/m91ozam0w0l766r | Mark it visible: https://qsnapnet.com/snaps/ip727wbwwxcu9pb and click Save. Follow this step for all the fields with the concerned object thrown in error. And upload the updated WSDL file in WWS Connector. It will fix this issue.

It might be possible that the user with which you have logged into WordPress might not have write permission. To verify it, follow the path mentioned below.

Login with your FTP details, kindly go through the path : wp-content/plugins/wws-connector/classes/views/services/ You need to verify that is there any directory available as custom_wsdl

If directory not found, then you need to provide the write permission from admin folder through root folder and then try to upload the WSDL file manually further. Refresh the WWS Connector page and choose the uploaded WSDL file from the drop-down and Save it. It will surely work and fix your issue.

If directory found then open it and verify that the WSDL file that you have uploaded is available there or not.

If file not found, then you need to provide the write permission from admin folder through root folder and then try to upload the WSDL file manually further. Refresh the WWS Connector page and choose the uploaded WSDL file from the drop-down and Save it.

If file found, re-upload the WSDL file manually and refresh the WWS Connector settings page and select the WSDL file from the drop-down and Save it.

Order is not enabled in your Salesforce Org. Kindly follow the path mentioned below to enable Orders.

Go to Setup | Customize | Order | Order Settings | Check mark ” Enable Orders ” then Save

Once you enable Orders, try to install eShopSync For WooCommerce and it will get successfully installed.

You need to generate updated WSDL file.Go through the blog to generate updated WSDL file: How to generate WSDL file

Further, you need to upload generated WSDL file at WordPress end in WWS Connector settings and Save it. Then, try to sync Users, Categories, Products, and Orders.

Check the existing version of eShopSync For WooCommerce, it should be 1.13 and up . You may verify the installed version by the following path: Setup| In the quick find, Search for Installed Packages and Select it | Check eShopSync For WooCommerce: Version Number If it is below 1.13.0 then Click here to Upgrade  eShopSync For WooCommerce After installation, follow steps mentioned below to make some required changes:

  • Go to eShopSync For WooCommerce from the App Menu drop-down | Click on Customers section | Copy web link from the address bar till force.com | Paste this link in Remote site settings section guided in 2 step.
  • Go to Setup | In quick find, search for Remote Site settings and select it | Click New Remote site | Enter details as guided here: https://qsnapnet.com/snaps/yz23zeza9vzvkj4
Now, proceed WooCommerce-Salesforce Connector tab and verify the records. It should be working fine.

Field Level permission is missing on Order field. Follow the path to update accessibility.

Go to Setup | Customize | Orders | Fields | Click PO Number | Click Set Field-Level Security | Check Mark Visible for desired Profiles | Click Save

Now, go to Orders section and it should be working fine.

Our Concerned team will install and setup Connector on the Live Site and get the things ready to go situation for you. Installation of eShopSync as well from the AppExchange, in case it is not installed at Salesforce end.

We will sync a test record of Users, Categories, Products, and Orders to make sure that synchronization is working fine. Further, you may proceed with synchronization on your own.

NOTE: We would recommend providing Development Site details to install and test the connector. Once it is tested and verified then you may proceed to install the connector in Live Site.

You need to share following details to investigate the issue:

  • Admin URL of the concerned site with login credentials.

  • SFTP/FTP Details such as Host Name, Port, Username, Password.

  • Salesforce login credentials. Or, you may grant login access for Salesforce as well: How to Grant Login Access

NOTE: Mandatory to share SFTP/FTP details and all of the concerned site such as Host Name, Port, User, and Password if we require while investigation. You may create a Development site (complete replica of the Live site) and share all above-mentioned detail to debug the issue.

Customer/Order sync doesn't support the sync process if State and Country/Territory pick list feature is enabled in the connected Salesforce Org. In order to sync the Customer/Order, you need to disable it in the Salesforce Org or connector can be customized to sync with the enabled feature.

To know the feasibility of specific requirements: Ask For Customization

By default, only 1 Salesforce User is allocated module license per Org. Additional module license is chargeable. Feel free to contact us to get more licenses (One-time payment only).

By default, WWS Connector provides both ways sync or bi-directional sync only to Products & Categories.

NOTE: Any specific requirement could be customized as per business needs.

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