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 Shopify Marketing Cloud Connector

 Shopify Marketing Cloud Connector

Shopify Marketing Cloud Connector

Now you can avail of unified synchronization between Shopify & Marketing Cloud with Shopify Marketing Cloud Connector. It is enhancing the features of e-commerce and CRM platforms with the concept of service first approach. It enables you to sync categories, Products, Abandoned Carts, Subscribers, Customers & Orders from Shopify to Marketing Cloud.


    • Sync Products, Abandoned Carts, Subscribers, Customers & Orders from Shopify to Marketing Cloud manually & in real-time.
    • 100% accurate data is being synced with the marketing cloud.
    • Very easy to integrate & manage at your store.


  • ***Note***: Abandoned cart auto-sync is available with Business Plan.

New Updates 

  • In our new update, a large amount of data can be synced partially which saves your time. Now there is no need for you to sync all the data at once.
  • The option to filter the product data has been provided through product name or SKU, sync status, or date.
  • The option to filter the order data has been provided through sync status, order status, subscriber email, max total, min total, or date.
  • The option to filter the subscriber data has been provided through name, email, or sync status.
  • Likewise, the filter option above has been provided for Abandoned checkout and customer data.

Export Customers as Subscribers to Marketing Cloud In Real-Time

Now you can easily run email campaigns for the customers of your store by simply exporting the existing customers to the subscribers’ list of the marketing cloud.

Export Product Catalog & Orders to Marketing Cloud Data Extension In Real-Time

If you want to send particular products or order details in the email campaign from a single platform then this feature will be really helpful. You can get the catalog & order details of your Shopify store on the Marketing Cloud itself by integrating this connector.

Export abandoned carts details to Marketing Cloud Data Extension

Now reach out to your abandoned carts and increase the conversion probability by fetching the abandoned cart data from Shopify to the marketing cloud data extension table for abandoned carts. Simply sync the data and approach the target audience via various email campaigns.

***Note***: Abandoned cart auto-sync is available with Business Plan.


Prerequisites on the Marketing Cloud end :

There are some prerequisites that need to be taken care of, at the Salesforce Marketing Cloud end.

You need to have API User enabled in the “user” section.

Now, you have to set the Grant The User Access To The WebService role for the user.
api access

How to Install App

Now at the Shopify end, you need to do the following setup:

Click on Visit Shopify App Store on Appexchangeshopify connector

Type Marketing Cloud in the search box.marketing cloud

Click on the application.

Click on Add App Button to add our application.add app

Click on the Install app as shown below.install app

After successful installation, you will be redirected to the configuration page of the Marketing Cloud Connector as per the below screenshot. In step 1, you just need to enter the Salesforce Marketing Cloud Connector Client ID, Client Secret, Marketing Cloud Account ID, and Sub-Domain, and afterward Click on save to save all the credentials.
To get the Client ID, client secret, and Account ID click on this user guide and follow the required steps.

App Settings

For Apps Settings, here is the screenshot attached below, which can help you with the inside App Settings
In our application, there is an option to sync the Shopify and Marketing Cloud data in real time. You can switch the button On to sync the data in real-time. Please note that it does not sync the abandoned cart data in real time.

How to Export Products in Marketing Cloud

Just click on the Products tab. The products at your Shopify store will be listed here. Click the export button (Product DataExtension) provided for exporting these products to the Marketing Cloud data extension. This is how you can export the products to the Marketing Cloud.
To filter the product data, click on the filter button as shown below.
product filter
product filter options

How To Export Orders At Marketing Cloud

You can view the orders list and abandoned carts list here. Click the export button provided for exporting these orders & abandoned carts to the marketing cloud data extension.

Export Orders

This is how your Orders data will be exported to the marketing cloud data extension.

Subscribers List

In the screenshot attached below, you can easily see whenever a new subscriber comes to your Shopify store, the data of the new subscriber will sync in real time in the subscriber’s list.

  • Once you first-time sync all your existing Shopify subscribers then a new subscriber list would be created at SFMC Org along with store name as a suffix. Under that list, you will find all your synced subscriber from Shopify to SFMC and all future Shopify subscribers will auto add to this list.This will help you to easily find out all your Shopify subscriber in your SFMC Org.

  • To filter the subscriber data, click on the filter button as shown below.
    subscribers data
    subscribers data
    Similarly, you can filter the data for Customers and Abandoned Checkouts.

Note : 

For bulk data of past records of customers and orders, you have to import the data using the import section as shown below :

For that, you need to simply export the CSV file from the Shopify end, and import it from here in order to sync all the bulk past records of customers and orders onto your Marketing Cloud end.

Go to the Import, click on import


Subscription Plans

In this section, you can easily view your current plan & can change the subscription plan of Shopify Marketing Cloud Connector at any time.

Exported Data At Marketing Cloud

Navigate to Email Studio-> Emails-> Subscribers->Data Extensions. The data ie; products, customers, and orders will be exported here in these data extensions.

How to sync the data partially at different times when auto-sync is disabled?

  • If Auto-Sync is Disable: If Auto-Sync is disabled then you need to sync data through the “Sync Icon” as shown in the below image. For example, you have 5000 customers and in a day you have synced 2000 customers, now if you want to shut down your system, and the next day you want to sync 3000 remaining customers then when you will click on the “Sync Icon”, the count will start from 2001. You don’t have to sync the data from the start. In this way, you can easily save time.
  • If Auto-Sync is On: If Auto-Sync is On then every time data sync starts from the initial count (this is a back-end process) it will not impact anything. Since in the case of the auto-sync webhook trigger so if in case any data is updated at Shopify end then the webhook will trigger and data will get updated at SFMC end too. For any further queries, Click Here To Create a Ticket

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